Privacy Policy

Privacy Policy

Last updated: September 2026

Menopause NI is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, sign up to receive our blog or other communications, purchase products or services from us, or otherwise interact with Menopause NI.

1. Who we are

Menopause NI is a trading name of Menopause ChangeMaker Training Ltd, a company registered in Northern Ireland under company number NI725208.

For the purposes of data protection legislation, Menopause ChangeMaker Training Ltd is the organisation responsible for your personal information.

If you have any questions about how we use your information, you can contact us:

Menopause NI
Email: hello@menopauseni.com
Website: menopauseni.com
Telephone: 07715 342 999

2. What personal information do we collect?

The information we collect depends on how you interact with our website and services.

When you contact us

If you contact us through our website, by email or by telephone, we may collect information such as:

• your name 
• your email address 
• your telephone number 
• your organisation and job title, where provided 
• information about your enquiry or request 
• any other information you choose to provide. 

We use this information to respond to your enquiry and provide the information or support you have requested.

When you sign up for our blog or communications

If you choose to sign up to receive our blog, news or other email communications, we may collect:

• your name 
• your email address 
• your communication preferences. 

We use this information to send you the communications you have asked to receive.

You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.

Where we send marketing emails to individuals, we will comply with the applicable requirements of the Privacy and Electronic Communications Regulations (PECR) and UK data protection law. 

When you purchase from our online shop

If you purchase a product or service through our website, we may collect information such as:

• your name 
• billing and delivery information, where applicable 
• email address 
• telephone number 
• details of the product or service purchased 
• information needed to process and fulfil your order. 

Payments made through our online shop are processed using Stripe.

We do not store your full payment card details. Payment information is processed by Stripe in accordance with its own privacy and security arrangements.

When you download free resources

Some resources available through our website can be downloaded without providing personal information.

Where a free resource can be downloaded without providing your details, we do not collect personal information simply because you have downloaded that resource.

When you use our website

We may collect limited information about how visitors use our website, including information such as:

• pages visited 
• how visitors arrive at our website 
• approximate usage information 
• technical information about the device or browser being used. 

We use Google Analytics to help us understand how people use our website and to improve its content and functionality.

3. How we use your personal information

We use personal information where necessary to:

• respond to enquiries and requests 
• provide information about our services 
• process and fulfil purchases 
• administer bookings and events 
• provide products, resources and services you have requested 
• send blog, news and marketing communications where you have agreed to receive them or where another lawful basis applies 
• maintain our business and financial records 
• understand how our website is used and improve the website 
• manage and administer our business 
• comply with legal and regulatory obligations. 

We will only use your personal information where we have a lawful basis for doing so.

Depending on the circumstances, this may include:

• consent – for example, where you have chosen to sign up to receive marketing communications; 
• contract – where we need your information to provide a product or service you have purchased or requested; 
• legal obligation – where we are required to keep or provide information by law; or 
• legitimate interests – where we have a genuine business reason for using information and this does not unfairly affect your rights and interests. 

4. Marketing communications

If you choose to receive our blog, newsletter or other marketing communications, we will use the contact details you provide for this purpose.

You can change your mind at any time.

Every marketing email we send will provide a straightforward way to unsubscribe. You can also contact us directly at hello@menopauseni.com if you no longer wish to receive marketing communications.

We do not sell or rent your personal information to third parties for their own marketing purposes.

The rules around electronic marketing depend on the type of recipient and the circumstances in which their contact details were obtained. We will comply with the applicable requirements of PECR and UK data protection law. 

5. Event bookings and external websites

Our website may contain links to external websites and services, including Eventbrite, which we may use to manage bookings for events and training.

If you follow a link to an external website, that website will have its own privacy policy and terms. We recommend that you read these before providing your personal information.

Where an event booking is made through Eventbrite, the information you provide as part of that booking may be processed by Eventbrite in accordance with its own privacy arrangements.

We are not responsible for the privacy practices of external websites that we link to from our website.

6. Who we share your information with

We may share personal information with trusted third parties where this is necessary to provide our services, operate our website or meet our legal obligations.

Depending on how you interact with us, these may include:

• Stripe, for processing payments through our online shop; 
• GoDaddy, which provides our website and related hosting services; 
• Google Analytics, which helps us understand how visitors use our website; 
• Eventbrite, where you use Eventbrite to book an event or training session; 
• professional advisers, such as accountants, where necessary; 
• government bodies, regulators or law enforcement agencies where we are legally required to do so. 

We do not sell your personal information.

We only share information where there is a legitimate reason to do so and, where required, an appropriate legal basis.

7. How we protect your information

We take reasonable and appropriate steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to those who need it for legitimate business purposes.

While we take appropriate measures to protect your information, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. How long do we keep your information?

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

The length of time we keep information will depend on the type of information and why we need it.

For example:

• information relating to enquiries may be retained for a reasonable period after the enquiry has been dealt with; 
• customer and purchase information may need to be retained for longer periods to meet accounting, tax and other legal requirements; 
• marketing information will be retained while you remain subscribed to our communications, unless we need to retain limited information to record that you have opted out; 
• information used for website analytics is handled in accordance with the relevant settings and retention arrangements of the analytics service. 

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. Cookies and analytics

Our website uses cookies and similar technologies to provide website functionality and, where permitted, to understand how visitors use our website.

We use Google Analytics to help us understand website traffic and usage.

Some cookies may be necessary for the website to function properly, while others are used for analytics or other purposes.

Where consent is required for non-essential cookies or similar technologies, we will ask for consent in accordance with applicable data protection and electronic communications rules.

You can manage your cookie preferences through the cookie controls provided on our website.

10. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

• ask for a copy of the personal information we hold about you; 
• ask us to correct inaccurate or incomplete information; 
• ask us to delete your personal information where there is no longer a valid reason for us to keep it; 
• ask us to restrict how we use your information in certain circumstances; 
• object to certain uses of your personal information, including direct marketing; 
• ask for your personal information to be provided to you in a usable format in certain circumstances; 
• withdraw your consent where we are relying on consent to process your information. 

These rights are not absolute and may not apply in every situation.

If you would like to exercise any of these rights, please contact us at:

hello@menopauseni.com

We may need to ask for information to verify your identity before responding to a request.

We will normally respond to requests within the timeframe required by applicable data protection law.

11. Complaints

If you have any concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

You can find information about making a complaint on the ICO's website:

Information Commissioner's Office

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

The latest version will always be published on this website, with the date of the most recent update shown at the beginning of the policy.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Menopause NI
A trading name of Menopause ChangeMaker Training Ltd
Company Number: NI725208

Email: hello@menopauseni.com
Telephone: 07715 342 999
Website: menopauseni.com

Last updated: September 2026